FAQ – U-Store Self Storage

Renting a Unit

1. Does U-Store require a deposit?: We require a $200 cleaning deposit on units over 200 sq. ft. Additionally, most of our facilities charge a one-time account setup fee of approximately $15.00. For more information, please contact the facility where you wish to store your belongings.
2. Do I need to make an appointment to rent a unit at U-Store?: Appointments are helpful, but not necessary. We ask that you arrive no later than 1 hour before office closing to allow enough time to find the right space for your particular needs and fill out the storage agreement.
3. Does U-Store take reservations?: You can reserve units for move-in up to 1 week ahead of time. To make a reservation, simply visit the facility’s webpage and click on the “Check Availability” link for the desired size you’re interested in.
4. What are my payment options?: Rent is due on the 1st of every month. You may pay at your facility with a check, cashiers check, money order, or debit/credit card, we do not take cash. You may also pay online or we have autopay options available. Contact the facility for sign-up information or printable sign-up forms available here.

Storage Options

1. I’m not sure what size I need. Can you recommend a size?: Head to our Storage Size Calculator and fill it out, then you’ll get a recommended unit size.
2. What if I need more/less space? May I transfer to a different size?: Yes, you may transfer units if you find your storage needs have changed. We charge a $10 transfer fee and all of your rent transfers over. We pro-rate you out of your current size unit and pro-rate you in to the new size.
3. Does U-Store have vehicle storage?: We have covered and uncovered vehicle storage available at select facilities. Please contact your nearest facility to see if they can accommodate your needs.

Security

1. Do you have security at your complexes?: We have various types of security at different locations, which can include on-site managers, video/monitoring equipment, electronic gated entries, fenced and lighted grounds, sprinkler systems, and burglar alarm systems.
2. Does U-Store require insurance for my belongings?: We’ve updated our policy to require insurance plans to ensure the safety and security of both our facility and your belongings. Insurance plans start at just $9.00 a month, through StorSmart, with prices increasing based on the level of coverage you need. If you prefer to use your homeowner’s or renters insurance to cover this cost, please provide written proof of your storage coverage at the time of move-in.

Online Payment Questions

1. What if I don’t know or have forgotten my username or password?: Please reach out to the U-Store facility where you rented your unit, and your representative will be happy to assist you with your login information.
2. Does it matter what type of device I am using to make online payments?: Your device shouldn’t make a difference when making a payment. But if you run into any trouble, feel free to try using a different browser or device.
3. What if I get an error while trying to pay online?: Please note that we do not accept American Express, and attempting to use it will result in an error. If your card is declined, an error message will also appear. Additionally, our payment system has a maximum limit of $500 per transaction. If you need to pay more than this amount, please contact the facility. If none of these apply, try clearing your browser history, cache, and cookies before attempting your payment again.
4. I have tried everything and I am still getting an error.: Kindly reach out to your facility to arrange a payment.
5. Will I still be charged late fees if I am receiving errors trying to make an online payment?: Rent is due on the 1st of the month, and a late fee will be applied if payment is not received on time. While we offer several convenient payment options, including online, please note that if your online payment encounters an error, a late fee will also apply. If you’re unable to pay online, feel free to call, stop by, or reach out to your facility to make other arrangements and avoid any fees.